Shipping policy
SHIPPING POLICY
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures or other causes.
Please submit a ticket within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
HOLIDAY DELAYS:
Please note, shipping carriers are receiving a high volume of orders during the holiday season. Unfortunately, some orders could experience delayed delivery times. Feel free to reach out to our customer support team if your order has passed 4 business days beyond the expected delivery date. We appreciate your patience and understanding.
FULFILLMENT TIME:
We understand you're excited to receive your order—and so are we! However, we ask that you allow 2–4 business days for our team to process your order upon confirmation of payment. Each order is hand-picked by one of our amazing warehouse team members and goes through a quality control inspection. All items are packaged, boxed, and placed into shipping envelopes preparing for their journey to you.
During sale periods and peak holiday volumes, please allow up to 5 business days for your order to be fulfilled before shipping.
Once your order has been processed and shipped, a shipping confirmation email with a tracking number will be sent to your inbox. If you don’t receive this email, please check your spam folder first or visit our FAQ for additional help.
Some orders may require additional information regarding address or payment confirmation. Please check your inbox for any follow-up emails to ensure your order is processed without delay.
SHIPPING:
Average standard shipping time is 6–10 business days.
SHIPPING RATES:
When we do not offer free shipping, we provide competitive shipping rates based on the weight, size, and destination of your order. We do not earn any profit from shipping charges—what you pay reflects the actual shipping cost including packaging materials and handling.
To see your shipping cost, simply add the items to your cart and enter your shipping address at checkout. The exact shipping fee will be displayed before submitting the order.
For any questions or concerns about shipping costs, don’t hesitate to contact us at info@boomi.se.
CUSTOMS, TAXES AND DUTIES:
Customs taxes, duties, or import charges are the customer’s responsibility. These are imposed by local customs authorities and vary by country.
We do not cover these additional charges, and they are not refundable if a package is returned due to refusal to pay customs. We cannot estimate these charges in advance.
DELAYED PACKAGE:
We partner with reliable carriers and aim to deliver within the quoted time. However, we are not responsible for delays due to weather, incorrect address info, or carrier-related issues outside of our control.
If your package is lost, missing, or shows no delivery confirmation, we will arrange a reshipment. If the tracking shows delivery, an investigation will be launched before any refund or reshipment.
For assistance with damaged or missing packages, please contact us with your order number at: info@boomi.se.
WARRANTY POLICY
Jewelry: Lifetime warranty from date of purchase for defects in materials and workmanship under normal use.
Other products (e.g., watches): 2-year warranty from date of purchase. Coverage includes defects due to faulty materials or workmanship under normal use.
Exclusions:
This warranty does not cover damage from misuse, accidents, unauthorized repairs, natural disasters, or neglect. Consumables and accessories may also be excluded.
Claims Process:
Submit proof of purchase and contact info@boomi.se. We may request further details or evidence to validate your claim.
SHIPPING AND CUSTOMS FEES – IMPORTANT INFORMATION
We offer free shipping, but please note that products are shipped from Sweden.
Customs Fees, Taxes & Processing Charges:
Orders may be subject to additional customs taxes and fees upon arrival depending on the destination country. These are not charged by Boomi and are not included in your payment to us.
VAT & Processing Charges:
-
VAT (Value Added Tax): Local tax on imported goods.
-
Customs Processing Charge: Administrative cost charged by customs or postal services.
We recommend checking with your local customs authority for exact fees.
SPECIAL SHIPPING TERMS FOR NORWAY
Inclusion of Customs Fees:
Boomi is VAT registered in Norway, and all applicable customs duties and fees are included in the product price. Norwegian customers will not pay additional customs fees upon delivery.
Compliance:
Boomi complies with all relevant Norwegian laws and maintains valid registrations for import and sale.
Shipping Charges:
While customs fees are included, standard shipping charges may still apply based on size, weight, and destination within Norway.
Customer Inquiries:
Contact our team at info@boomi.se for questions about shipping to Norway.
Policy Modifications:
Boomi reserves the right to update this policy in response to changes in laws or business operations.
By placing an order with Boomi for delivery within Norway, you agree to the terms outlined above.
Let me know if you want this formatted for your website or exported as a PDF!